We are committed to delivering an exceptional experience with exceptional value to our clients. Our approach to fees is based on a value pricing model. Value-based pricing emphasizes the results, outcomes, and achievements realized in working together rather than charging an hourly rate or using a time and billing process.
The advantages and benefits to both our clients and our team in utilizing a value-based pricing model are considerable. Below are some of those advantages and benefits as expressed to us from our clients and stakeholders.
- Fees are determined by the complexity of the scope of work, the unique needs of the client, and the anticipated outcomes to be enjoyed by the client.
- The worth of our efforts and expertise is tied to the impact and results generated for the client.
- Ours is an inclusive and respectful relationship of equals, not a transaction.
- Clients' needs, goals, challenges, and opportunities are unique, and deserve a strategic approach that is proprietary and confidential.
- A scope of work is a promise of delivery through excellence outlining commitments, understandings, a time frame, and the investment required to engage.
- Periodic review of the value being delivered and enjoyed creates an opportunity to re-frame the scope of work and fee structure, as appropriate.
- Value is what the client says it is and is subject to evolving over the relationship life cycle.
- The dynamic between expectations and outcomes is essential to safeguarding trust.
- Cost uncertainty can erode trust and no one likes those types of surprises.
- Trust is a non-negotiable.
- Our commitment is to contribute to clients’ ongoing success. Our value-based pricing model strengthens this commitment.
- Once a client always a friend is a core value - whether the client has an active engagement or not.